Duplicate Detection and Converted Leads

Sun, 20 Dec 2009 14:54:00 GMT

Fixing Duplicate Detection in Microsoft Dynamics CRM 4.0

Duplicate Detection is a great feature in Microsoft Dynamics CRM 4.0. But it can also be a pain. Do your users complain that whenever they convert a lead, they get a duplicate record alert when trying to save the contact - and the alert continues to pop up on all future saves? Good news - there is a pretty simple fix for this problem.

Read on for more information on this issue and how to fix it.

MS CRM Strategies

Duplicate Detection and Converted Leads

Fixing Duplicate Detection in Microsoft Dynamics CRM 4.0